All items ordered shall only dispatched once funds clear our account.
Should the goods not be available, you must allow between 3 and 7 working days for delivery, including freight transit time, as required.
In the unlikely event that your order is placed on back order you shall be notified and an estimated time of dispatch / delivery can then be established.
Delivery costs are weight based and is calculated at check out.
All Deliveries are to door and arrangements can be made for post office deliveries.
All orders placed on weekends and public holidays shall only be processed on the following working day.
Should we not supply you with the goods, due to any fault of our own, we will not charge you for these, and will refund any money already paid for the undelivered goods. Should non-delivery be due to your fault, such as an incorrect address being supplied to us, you will be liable for additional charges, including delivery charges.
In the event of your placing an order for an incorrect or inappropriate product including incompatibility issues arising from purchases, then you shall bear the costs of returning the product to us, together with any courier charges incurred in sending the correct product to you. In such instances, we charge a 35% handling fee on the price of the incorrectly ordered goods.
All items shipped from ineed may be insured. Insurance is charged at a nominal fee of 4% of the cost of the item excluding delivery. Should you wish to insure your item/items please contact one of our sales persons.
Occasionally packages are returned undeliverable, should this be the case every attempt shall be made to contact you to arrange for delivery to be completed.
Order processing will not begin until we receive a confirmed order and full payment.
During The Holiday Season
ineed website shall be available for placing orders every day throughout the entire holiday season. However, we cannot guarantee exact delivery times after the 15th of December till 5th of January.
Normal delivery policies will be back to normal from the 5th of January.
Should you have any other questions regarding delivery please email order.